WHY ATTEND
This one day workshop is suitable for anyone who has to deliver training on a one-to-one or group basis. It aims to equip participants with the skills to design and deliver successful and enjoyable training sessions. It offers an opportunity to gain an understanding of how people learn, and gain confidence to become an effective communicator.
WHO SHOULD ATTEND
The course is designed for all types of trainers, both new and experienced, who wish to improve their skills. Gaining a full understanding of key subject such as using appropriate learning styles, developing effective communication skills, and managing difficult situations will help with any training being delivered.
COURSE CONTENT
Introduction
Course overview
Workshop objectives
Understanding Training
What is training?
What is your role?
The skills you need to be a successful trainer
How training can go wrong
Styles of training
Different styles of training
Learn how to develop your own style
How to build up trust
The importance of being honest
The importance of being true to yourself
Communication Skills
What is communication?
Improving questioning skills
Different ways to ask a question
Do you really listen?
Developing active listening skills
About Body Language
First impressions
Key body language skills
Is your body language letting you down?
The Importance of Voice
Factors affecting the voice
Using your voice
Dealing with Difficult Participants
The ground rules
Challenges and solutions
Handling interruptions
Understand how to give and receive constructive feedback
Build effective evaluation into your training sessions
One day course 09.30 -1700
