What are negotiations – Preparing to negotiate – Questioning and listening – Moving to agreement – Achieving the win win situation – Identifying the skills –Seeing the other side – Influencing strategies – Agreeing what’s been agreed.
What will I get out of it?
The knowledge and skill to deal with difficult situations which could cause conflict and result in disciplinary issues.
This course is designed to ensure the staff on a daily basis develop their negotiation skills, any organisation will benefit from the staff members being more confident, more assertive and motivated as well as enabling them to achieve a win win situation.
09.30 – 16.30