Active listening and questioning skills – Engaging with the interviewee – Planning, preparation and communication – Identifying good practise – Getting the interviewee account – The investigation process – The disciplinary meeting – The appeal process – Practical role play.
What will I get out of it?
Disciplining staff is very much part of the supervisors /managers role, yet this is the area of the job which people are rarely trained in but are expected to carry out, this course will prepare you to do that.
The course is designed to provide the delegate with a structured method of interviewing a member of staff in a disciplinary situation, without falling foul of the many employment laws.
09.30 – 16.30
Dealing with Disruptive Employees