Could you recognise the signs of Conflict in your workplace, would you have the ability and knowledge to deal with the problem whilst following all the legal guidelines?
Conflict in the workplace can be a serious problem causing disruption and ongoing problems for both the employer and employees.
Delegates on this course will learn the skills to deal with the conflict between employees and how to arrive at a solution/s that are acceptable to both parties.
The course covers: Active listening & questioning of employees – communication between parties – the legal process – employee suspension – formal meetings – the appeal process and practical role play – ending with a Q & A session
Anyone attending this course will leave knowing they have the legal awareness and knowledge to help them deal with difficult situations between employees ensuring all the legal guidelines are followed and a solution is reached.